Last updated: 11/29/2025
Because all store items are printed on demand through Printify, this Refund & Return Policy outlines the guidelines for returns, refunds, and reprints.
1. Print-on-Demand Production
All products are custom printed when you place an order.
As a result, we cannot offer returns, exchanges, or refunds for:
- Wrong size
- Change of mind
- Ordering mistakes
- Buyer’s remorse
2. Eligible Issues (Refund or Reprint)
We will issue a free reprint or refund if your item is:
- Damaged
- Defective
- Misprinted
- Not as described
- Lost in shipping
You must report the issue within 30 days of product delivery.
Please include:
- Order number
- Clear photos of the defect
- Description of the problem
Submit issues to:
Email: contact@firsttimestorytelling.com